SMS Consent for Conversational and Informational Text Messages

Labs Now Inc. sends conversational and informational text messages only to individuals who have opted in through our website form, verbally during a call, or through another approved consent method.

During the consent process, users are informed that:

- messages may be used to respond to inquiries, confirm calls, provide requested follow-up information, assist with scheduling, or provide service-related updates

- message frequency varies, but is typically up to 1 message per request or call

- message and data rates may apply

- they can reply STOP to opt out and HELP for help

Links:
- Privacy Policy
- Terms & Conditions

Labs Now Inc. only sends text messages to individuals who have given permission to receive them.

Verbal Opt-In Mechanism

Consent to receive SMS communications is captured explicitly and verbally during active phone calls.

Sample Verbal Consent Script: > Agent: "Would you like us to send a follow-up text summarizing our conversation today?"

Caller: "Yes."

Sample Confirmation SMS: > Once verbal consent is secured, the following confirmation message is dispatched to the user:

"You agreed to receive a follow-up text from Labs Now. Reply STOP to opt out. Reply HELP for assistance. Msg & data rates may apply."

How consent works

  • Website opt-in: When you submit a contact form on labsnow.ai, you may provide your phone number and check the SMS consent box agreeing to receive conversational and informational text messages from Labs Now Inc. about your inquiry or requested services.
  • Verbal opt-in: When you call Labs Now, we may ask during the call whether you would like to receive a confirmation text or follow-up text related to your request. We only send text messages after you provide consent.

What kinds of messages we send

These messages are conversational and informational in nature and may include call confirmations, follow-up details, scheduling information, support-related updates, or links discussed during the conversation.

Message frequency

Message frequency varies based on your interaction with us, but is typically up to 1 message per request or call.

Message and data rates

Message and data rates may apply.

How to stop messages

You can opt out of SMS communications at any time by replying STOP.

How to get help

For assistance, reply HELP or contact us at support@labsnow.ai or +1 (432) 978-1998.

Additional information

For more information, please review our Privacy Policy and Terms & Conditions.

‍

‍