FAQs | LabsNow - Your Questions, Answered

Common Questions

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Technology & Security

How does the Labs Now AI phone answering system work?

While the seamless conversations may seem like magic, our system is powered by advanced Large Language Models (LLMs), state-of-the-art voice recognition, and sophisticated natural language processing. This technology allows the AI agent to understand a caller's intent with remarkable clarity, regardless of their accent or dialect. The system then provides the most accurate and helpful answer to their query. You can configure your agent to be as simple or as detailed as you need. With the right integrations, Labs Now can handle the work of an entire customer service team, saving your customers from long wait times and saving your business significant money.

What makes Labs Now a top-tier AI phone assistant?

LabsNow.ai delivers human-like conversations in real-time. There are no awkward pauses or robotic IVR-style menus—just fluid, natural interactions that are often indistinguishable from a human agent. Our AI agents plug directly into your existing systems, enhancing your operations without causing disruption. With a selection of over 100 natural-sounding voices, your callers will have information-rich conversations that effectively perform key tasks like booking appointments, checking inventory, providing quotes, and qualifying leads.

Is Labs Now multilingual?

Yes, it is. As mentioned, Labs Now supports over 100 languages and accents and can switch between them automatically during a conversation, making it a truly global solution.

Where is the AI Voice Agent hosted? Is it secure?

Our AI agents are hosted on our secure, HIPAA-compliant cloud infrastructure. We utilize private, isolated environments for each client, ensuring your data is always segregated and protected. We can also discuss deploying on a client's server if their infrastructure meets our stringent security requirements.

How do you protect our data from unauthorized access?

We implement multiple layers of security. All connections are protected with industry-standard TLS encryption. Access to our administrative portals requires multi-factor authentication (MFA). Our network is shielded by advanced firewalls, intrusion detection systems, and web application firewalls (WAFs) to block malicious traffic and attempts at unauthorized access.

How secure is my data with Labs Now?

At Labs Now, data security and compliance are foundational to everything we do. We are built to meet global industry benchmarks, including HIPAA and GDPR, to ensure your most sensitive information is always protected. Critically, we do not use your data to train our models. We employ best-in-class security practices, such as regular third-party penetration testing, to keep our defenses sharp. This robust security extends beyond just phone calls to every email and SMS message sent through our system, all of which are protected by the most advanced protocols available. We understand that your communication system is the central nervous system of your business, and we are dedicated to providing the most secure experience possible.

Is our sensitive data encrypted?

Yes, absolutely. All data is encrypted both in transit (as it moves over the internet) and at rest (while stored in our databases). We use powerful encryption standards, including AES-256, to ensure data is unreadable to unauthorized parties at all times.

What kind of security testing do you perform?

We conduct regular, rigorous security assessments of our platform. This includes frequent vulnerability scanning and annual penetration tests performed by independent, third-party security experts to identify and address any potential security weaknesses.

How do you monitor for security threats or data breaches?

Our systems are monitored 24/7 by our dedicated Security Operations Center (SOC). We use a suite of advanced tools that provide real-time security alerts, analyze network traffic for suspicious activity, and monitor for any system anomalies. This allows us to detect and respond to potential threats immediately.

Data, Privacy & Compliance

What type of data does the AI Voice Agent collect?

The AI is configured to collect only the minimum information necessary to perform its designated tasks, such as scheduling an appointment. This typically includes a name, contact information, and the general reason for the interaction. We work with each client to define and limit the exact data points to be collected.

Who can access the data our AI agent collects?

Access is strictly controlled based on the principle of "least privilege." Designated client staff can access a dashboard to oversee the AI's performance. A limited number of authorized LabsNow.ai support engineers can access system data for maintenance and troubleshooting only. All access is logged and audited.

Do you use our data to train your AI models?

Our policy is to only use de-identified or anonymized data for model training and improvement. This means all personal identifiers are stripped from the data, protecting privacy while allowing us to enhance the AI's performance. We never use identifiable client data for training without explicit consent.

Is your service compliant with privacy regulations like HIPAA?

Yes. We are fully committed to HIPAA compliance. Our platform is built with the technical, physical, and administrative safeguards required by the HIPAA Security Rule. For clients in the healthcare sector, we sign a Business Associate Agreement (BAA) that contractually guarantees our adherence to HIPAA standards.

Functionality & Operations

How quickly can I set up an AI phone assistant?

Getting started with LabsNow.ai is incredibly fast and simple. Our platform allows you to get a fully functional AI phone agent in just a few days. All you need to do is provide your business information, objectives and which data you would like to store. For deeper customization, we offer numerous on-platform integrations that make connecting your existing business systems a breeze. For businesses with more complex requirements, our Business and Enterprise plans include dedicated onboarding support, where a member of our team will personally build and configure the perfect AI agent for you.

What languages does Labs Now support?

Currently, LabsNow.ai supports over 100 languages and accents, allowing your business to connect with customers in diverse communities around the world. Our library of voices and languages is constantly expanding. The transition between languages is seamless and automatic. The moment our AI agent detects a caller speaking a different language, it instantly adapts and continues the conversation fluently in that language. It can even handle conversations that mix languages, like Spanish and English, ensuring no caller is left behind.

What industries can use Labs Now?

LabsNow.ai is a highly versatile platform designed for any business that relies on phone calls to interact with customers. While the possibilities are endless, we see significant impact across several key sectors:

Healthcare: Automating patient appointment scheduling, answering questions about procedures, and managing follow-ups for hospitals and clinics.
Legal Services: Streamlining the client intake process, providing automated fee estimates, and intelligently routing callers to the correct legal professional.
Real Estate: Instantly qualifying incoming leads, scheduling property viewings, and re-engaging with older, inactive contacts.
Legal Services: Streamlining the client intake process, providing automated fee estimates, and intelligently routing callers to the correct legal professional.
Home & Contractor Services: Capturing and booking new leads, delivering instant quotes, and scheduling on-site evaluations.
SaaS & Technology: Offering frontline customer support, guiding users through troubleshooting steps, and even reactivating users who have abandoned the sign-up process.

We built LabsNow.ai to be adaptable. If your business uses phones, you're just one AI agent away from unlocking significant savings in time and operational costs.

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How does the AI make decisions? Is there human oversight?

The AI operates based on rules and workflows defined by you. For routine tasks it can handle with high confidence (like booking a standard appointment), it can work autonomously. However, we build in "human-in-the-loop" workflows. For any complex, ambiguous, or sensitive interaction, the AI is designed to flag the conversation for review and final approval by your staff. Your team always has the final say.

Can we provide feedback to improve our AI's performance?

Yes! We provide an administrative dashboard where your staff can review AI interactions. This interface includes tools to flag errors, provide corrections, and give feedback, creating a powerful feedback loop that helps us continuously fine-tune your specific AI model for better accuracy and performance.

Can I have custom scripts for my AI phone assistant?

Absolutely. In fact, deep customization is one of our core strengths. The Labs Now gives you complete solutions for AI agents that perfectly match your business needs. You are never limited to generic AI responses. Our platform is best for creating custom conversation flows, personalized greetings, and integrated knowledge bases, you can direct the dialogue exactly where it needs to go, ensuring your AI assistant operates as a true extension of your brand.

Can Labs Now work as a 24/7 phone assistant?

Yes. Labs Now is designed to operate 24 hours a day, 7 days a week, ensuring your business never misses another call. Each AI agent can handle massive, concurrent call volumes with exceptionally low latency and high accuracy. It can schedule appointments, provide customer support, qualify leads, generate quotes, and create dispatch tickets around the clock, with no human staff required.

How do you keep the AI model up-to-date and prevent its performance from degrading over time?

We use a process of continuous monitoring and validation. We track key performance metrics to detect "model drift" (a gradual decline in performance). When needed, we retrain or update the model using validated, de-identified data. Any significant update is thoroughly tested in a safe environment before being deployed to ensure it improves, rather than hinders, performance.

Can the AI connect with other software we use, like SMS or email platforms?

Yes, our AI Voice Agents are designed for seamless integration. We can connect to other platforms via secure APIs to extend functionality, such as sending appointment reminders via SMS or email. We ensure any third-party service we connect to also meets our stringent security and compliance standards.

What happens if we decide to stop using the service?

We have a clear and secure decommissioning process. Should you choose to end our partnership, we will work with you to securely export and return all of your data. Following that, we will permanently and verifiably delete all of your information from our systems, providing a certificate of deletion for your records.

Your Questions, Answered.

Common Questions

Technology & Security

Data, Privacy & Compliance

Functionality & Operations

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